Training Matters

Training expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.

Eine durchschnittliche Folge dieses Podcasts dauert 25m. Bisher sind 39 Folge(n) erschienen. Alle 4 Wochen erscheint eine Folge dieses Podcasts


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Creating an Atmosphere of Excellence for Team Members and Customers

In this episode of Training Matters Honey Shelton talks to Yolanda Garcia, Executive Vice President and Chief Client Experience Officer at WestStar Bank. Yolanda has made it her passion to establish a climate in which team members can thrive and...


 31 August 2018  20m

What's Trending on the Compliance Front

Mary Beth Guard discusses compliance concerns in a world where new privacy scandals seem to emerge weekly. What's your privacy policy? Do you have a fool-proof process in place for reporting malpractices? Mary Beth also brings up the repeal of...


 23 May 2018  20m

Advice from a Coaching Expert

Are you looking to smooth out a little wrinkle in your career life or are you in need of intensive help? Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut. Do you have a coworker that interrupts you at the most...


 25 April 2018  17m

Deepening the Human Connection

Why is the subject of human connection so important to your business now? Why should you pay attention to human engagement and how do you start deepening the connection you have with your customers? Joe Sullivan is an expert on the topic and today he...


 15 March 2018  25m

Staying One Step Ahead of Your HR Headaches

Honey visits with Stacey Barnier about today's HR headaches. They discuss how to keep employees engaged, how a SHRM certification can help HR professionals and which challenges face the human resource department faces in 2018, one of which of course...


 09 January 2018  25m

Process Improvement for the Front Desk and the Call Center

Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful...


 29 November 2017  24m

The Equifax Data Breach

Honey invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad also talks about implementing a business plan to prevent such a...


 27 September 2017  25m

Recording Chad

Recording Chad


 20 September 2017  42m

Are You a Product Seller or a Problem Solver?

Your brand on the outside is only as strong as it is on the inside. Honey Shelton welcomes Steve Schmidt to the study as they discuss how to identify and embrace a sales mentality at your bank or credit union, all while making sure you maintain your...


 30 August 2017  21m

Handling Customer Complaints

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the...


 28 July 2017  27m