ACEP SA Replay

The best lectures from ACEP's Annual Scientific Assembly

https://www.podomatic.com/podcasts/acepsareplay

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Ryan Stanton, MD, FACEP: Do Your Patients Know You Care? Effective Tactics to Convey Empathy


Empathy is defined as the ability to understand the feelings and perspective of another person. There are numerous studies that have examined the science and art of empathy. Empathy has been proven to increase patient satisfaction and provider satisfaction. There are practical and simple techniques to increase empathetic behaviors even the chaotic setting of an ED. The audience will be able to apply these techniques easily on their next clinical shift for patient-centered bedside communication.


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 01 March 2017  18m